Rug Cleaning Blog

Why are Client Reviews so important?

With the internet now being the main way we find out about information and choose services on everything from holidays, items to purchase and local service companies, it is becoming increasingly important that we are able to read reviews / testimonials from the people who have used the services of those companies and what they thought.

I have to say I am now one of those people that will read reviews whether it be for a hotel, a restaurant, items of clothing, any other shopping item or a local company that I may need to carry out repairs or services in my own home.

That is why we made the decision to create a page on our own website to start sharing all the reviews/testimonials that our own clients have been willing for us to share. This enables any new or prospective clients to read them and see the level of service they can expect from us. We ask each client that we work with to complete a questionnaire on the every aspect of the service we have provided. This gives us essential feedback to ensure that we continue to offer only the highest levels of service. We only ever put on our website the testimonials that our clients have specifically signed to agree to being used. As with all personal information being shown there are specific Data Protection rules that must be adhered too.

Well I am delighted to say we have now put on our website client review / service rating number 600 of which I am extremely proud of.

We have testimonials from both our commercial and domestic customers examples of both are below:

Holly Western, Property Manager – Lesters Property Management.
“We have been using Prestige Cleaning Services for a few years now. I’ve always found Leisa and her team, professional, friendly and ready to help, even with very short notice! I would highly recommend Prestige Cleaning Services for oven and carpet cleaning.”

Mr Quigley – British Bakels Ltd
“Many thanks for another first class job”

Mrs K Gillies
“Excellent service. Excellent technician. Carpet much cleaner than we ever expected. Oven left gleaming after an excellent clean.”

Ms Peer
“Just perfectly prestigiously cleaned!”

It is very important to us as a family run, independent business that we offer a high level of service so that our clients want to recommend our services to family and friends or come back to us to have further work carried out. The most important form of marketing to us are the recommendations from our clients.

If you have any questions or you would like have a quotation or would like to book an appointment then please do call Leisa on 0800 228 9574 or email leisa@prestigecleaning.biz

I look forward to hearing from you.

Click to review other Full Client Reviews

After the flooding can your rug be saved & restored?

We have received a lots of phones calls over the last couple of weeks from clients who have been part of the dreadful situation with regards to the recent flooding.  Unless it has happened to you it is very hard to fully understand the devastation that flooding can cause to people’s homes.  The damage affects everything from the building to the contents and all the belongings that people work so hard to make a house into their home.

Having been involved in the restoration industry for over 20 years and having been heavily involved in the floods of 2007 our experience is such that we know and appreciate exactly what all the people currently affected by these floods are going through. Most people won’t know the extent of the damage caused until the water completely recedes only then will it become completely apparent.

We are currently dealing with many flood damaged Persian rugs and oriental rugs that our clients have been desperate for us to try and save and restore.  You may ask yourself why are people worried about a rug? A rug is not like a carpet or piece of upholstery, rugs generally have a meaning, i.e. they may have been passed down through the family or they represent a special time or place visited in someone’s life, they generally have an emotional attachment.

If you have found yourself in this situation and have been affected by flood damage we can attempt to restore your rugs. We will arrange to collect the rug, bring the rug to our rug spa and carry out a full inspection, assessing the flood damage, sanitise the rug with an Anti-microbial treatment (flood water is classed as “black water” which means that it is from an external source and would be contaminated water) we would then clean the rug, several times if required to try and save and restore your rug for you. We can liaise with your Loss adjustor and Insurance Company if required and provide a copy of our pre-inspection report and a further report on the restoration and whether we have been able to return the rug to pre-incident condition.

Please take the time to have a read and  look at our detailed cleaning processes http://www.rugcleaning.biz/rug_cleaning_process.htm or our video links where you can see step by step video clips of each process http://www.rugcleaning.biz/slideshow.htm so you can see exactly how we would try to restore your rug.

We hope that everyone affected by these recent floods will soon be able to start the restoration process and hopefully be able to return their homes in the shortest possible time.

If you would like any advice or if you feel we can help in anyway please do not hesitate to contact me. You can call me on 0800 228 9574 or you can email me, leisa@prestigecleaning.biz.

Examples of water damaged rugs;

Rug before cleaning
Rug before cleaning
Rug After Cleaning
Rug After Cleaning
Rug Before Cleaning
Rug Before Cleaning
Rug After Cleaning
Rug After Cleaning